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Supervisor, Rostering & System Support

Apply now Job no: 497546
Work type: Full time
Location: Hong Kong SAR
Department: Operation control centre

HK Express is Hong Kong’s first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.

Like you, and just like many people across Asia, we love to travel and discover new places across the world’s most diverse and dynamic region; and at HK Express, we’re opening up new travel experiences that inspire and invigorate millions of people across the region we’re proud to call home. Everything we do is focused on encouraging the spirit of adventure. Our routes provide the inspiration and spontaneity to try somewhere new, disrupting monotonous modern life. As we continue to open up new routes, often in secondary and emerging destinations, our passengers will gain access to an incredible range of places, exploring hidden gems and experiencing local cultures.

We have a diverse and vibrant team that embodies the adventurous spirit of our customers, and loves to travel too. Join us in this journey to make your career even more fulfilling and rewarding.

About The Role

• Crew resource planning and deployment including but not limited to monthly roster publication, associated records and statistics.

• Representing Crew Rostering Team to support and fine tune the current rostering system as well as the implementation of 3rd party system integration and migration if any to enhance the team efficiency.


Crew Management System support (Merlot)

  • System administrative task including user role management, monthly invoice handling and SLA verifications.
  • As a project coordinator and system contact point to follow up system change request and consolidate user requirements for new requirements.
  • As an internal system contact point for crew management system integrated with 3rd party systems.

In support of new Crew Management System cut over

  • As a representative of Rostering team on issues arising from the new Crew Management System
  • Participate in the new system process mapping discussion, internal UAT, consolidate feedback from Crew Rostering, provide input to assist the new system Project Manager.
  • Identify areas of crew rostering business process change in preparation for the new system implementation.
  • Support Rostering team during system implementation, and post system cutover.

Crew Rostering

  • Issue the monthly cabin crew roster on the date as approved by local regulatory authority.
  • Arrange cabin crew logistics (such as air-tickets, hotels, and visas) during roster planning stage.
  • Perform ad-hoc duties as assigned by superiors.
  • Participate in specific working group as assigned by superiors.


  • University degree holder or equivalent, with training and working experience in data analysis or system support.
  • Minimum 3 years of experience in related discipline
  • Good command of both spoken and written Chinese, knowledge of Putonghua is preferred but not essential.
  • Proficiency in electronic Crew Management System is an advantage.
  • Proficiency in MS Office Suite are essential.

Your Future Work Life

  • Fly anywhere we fly for free with your friends and family to explore the world
  • Hybrid working with flexibility in workplace and working hours to foster work-life harmony
  • Open office to collaborate, connect and share great ideas
  • Energetic and multicultural teammates from up to 50 nationalities!
  • Company-organized shuttle buses connecting the workplace with major locations in the HK Island, Kowloon and N.T.

Advertised: China Standard Time
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