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Specialist, Facilities Management and Administration

Apply now Job no: 498129
Work type: Full time
Location: Hong Kong SAR
Department: People

HK Express is Hong Kong’s first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.

Like you, and just like many people across Asia, we love to travel and discover new places across the world’s most diverse and dynamic region; and at HK Express, we’re opening up new travel experiences that inspire and invigorate millions of people across the region we’re proud to call home.  Everything we do is focused on encouraging the spirit of adventure. Our routes provide the inspiration and spontaneity to try somewhere new, disrupting monotonous modern life. As we continue to open up new routes, often in secondary and emerging destinations, our passengers will gain access to an incredible range of places, exploring hidden gems and experiencing local cultures.

We have a diverse and vibrant team that embodies the adventurous spirit of our customers, and loves to travel too. Join us in this journey to make your career even more fulfilling and rewarding. 


Role Purpose

Facilities Operations & Compliance

  • Oversee daily workplace operations, ensuring a safe, compliant, and productive working environment in accordance with company standards, policies, and regulatory requirements. 
  • Oversee and manage front desk operations, cleaning services, and other third-party service providers, ensuring compliance with SLAs and maintaining high workplace standards.
  • Act as the primary liaison between Building Management Offices, landlords, service providers, and internal stakeholders to ensure timely resolution of workplace and facilities-related issues.
  • Provide facilities and operational support for corporate events, employee engagement activities, and business functions, including venue preparation, logistics coordination, and meeting room setup as required.
  • Act as a committee representative and attend quarterly meetings on workplace safety, catering services, transportation arrangements, and other facilities-related matters, escalating and reporting issues as required.

Financial & Vendor Management

  • Monitor the usage and inventory levels of office supplies, pantry consumables, facilities materials, and utilities, ensuring timely replenishment and effective inventory control.
  • Oversee and execute the validation, processing, and timely settlement of rent, management fees, utilities, insurance premiums, and other facilities-related expenses across Hong Kong and regional offices.
  • Monitor Facilities Management budgets, track expenditures, support budget planning, and identify cost-saving opportunities while maintaining service quality and operational efficiency.
  • Maintain strong relationships with vendors, contractors, landlords, and service providers, ensuring contractual obligations and service standards are consistently met.

Workplace Projects & Improvements

  • Serve as the project owner for all Alteration & Addition (A&A), Move and Changes works, and workplace enhancement initiatives across office premises, overseeing project planning, contractor management, budget control, quality assurance, and timely delivery of office fit-outs, layout optimization, furniture upgrades, and employee experience improvements
  • Research, evaluate, and implement cost-effective, innovative, and sustainable workplace technologies, products, and solutions to enhance operational efficiency, modernize the workplace environment, and support the company's sustainability objectives.

Employee Services & Experience

  • Manage employee transportation schemes and workplace mobility initiatives, including airport staff bus discounts, car park applications, commuting arrangements, and other transportation-related programs.
  • Explore, negotiate, and implement corporate partnerships, employee privileges, and value-added benefits that enhance employee experience and wellbeing.

Other

  • Undertake any other ad hoc duties, projects, and responsibilities as assigned by the supervisor.

 

Qualifications

Education
  • Bachelor's degree in Facilities Management, Business Administration, Property Management, Engineering, Hospitality Management, or related discipline.
  • Professional certifications in facilities management are an advantage (e.g., IFMA Certified Facility Manager (CFM), FMP, IWFM, or equivalent).
Experience
  • 3 to 6 years of relevant experience in facilities management, office administration, workplace services, property management, or corporate services.
  • Experience managing office facilities, vendor contracts, maintenance programs, and workplace operations.
  • Experience supporting medium to large organizations with multiple stakeholders.
  • Exposure to project management, office relocations, renovations, or workplace improvement initiatives is preferred.
Technical Knowledge
  • Knowledge of facilities operations, building maintenance, space planning, and workplace services.
  • Understanding of health, safety, environmental, and regulatory requirements.
  • Familiarity with procurement processes, contract management, and supplier performance monitoring.
  • Experience managing budgets, invoices, and facilities-related expenditures.
  • Proficiency in Microsoft 365 applications (Excel, Word, PowerPoint, Teams, SharePoint).
Key Competencies
  • Strong organizational and administrative skills.
  • Excellent problem-solving and troubleshooting abilities.
  • Strong stakeholder management and customer service orientation.
  • Effective communication and interpersonal skills.
  • Ability to manage multiple priorities and work under pressure.
  • Detail-oriented with strong follow-through and execution capabilities.
  • Demonstrated ability to collaborate across functions and influence service providers.
Additional Requirements
  • Experience in aviation, hospitality, transportation, retail, or large corporate environments is advantageous.
  • Ability to work independently while maintaining high service standards.
  • Fluent in English and Chinese (Cantonese and Mandarin preferred).
  • Availability to respond to facilities-related incidents outside normal business hours when required.


Your Future Work Life

  • Fly anywhere we fly for free with your friends and family to explore the world
  • Hybrid working with flexibility in workplace and working hours to foster work-life harmony
  • Open office to collaborate, connect and share great ideas
  • Energetic and multicultural teammates from up to 50 nationalities!
  • Company-organized shuttle buses connecting the workplace with major locations in the HK Island, Kowloon and N.T. 

Advertised: China Standard Time
Applications close:

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