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Specialist, Digital Platforms

Apply now Job no: 497481
Work type: Full time
Location: Hong Kong SAR
Department: Commercial

HK Express is Hong Kong’s first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.

Like you, and just like many people across Asia, we love to travel and discover new places across the world’s most diverse and dynamic region; and at HK Express, we’re opening up new travel experiences that inspire and invigorate millions of people across the region we’re proud to call home.  Everything we do is focused on encouraging the spirit of adventure. Our routes provide the inspiration and spontaneity to try somewhere new, disrupting monotonous modern life. As we continue to open up new routes, often in secondary and emerging destinations, our passengers will gain access to an incredible range of places, exploring hidden gems and experiencing local cultures.

We have a diverse and vibrant team that embodies the adventurous spirit of our customers, and loves to travel too. Join us in this journey to make your career even more fulfilling and rewarding.

Role Purpose

  • Work within the Digital Platforms to support the airlines Passenger Services System (PSS)
  • Be the subject matter expert of HK Express Passenger Services System (PSS) to manage the reservation system and departure control system in the company overseeing its daily operation
  • Support the team in designing and implementing projects to facilitate commercial and/or operation needs in driving revenue or smoothen operation process
  • Prepare test cases and perform UAT to ensure a smooth deployment process
  • Provide training and support to staff on system functionalities and updates.
  • Troubleshoot and resolve system-related issues promptly to minimize disruptions to service.
  • Support business needs with full understanding of the systems efficiency and accuracy.
  • Support continuous growth and development of Passenger Service System (PSS) integration to any 3rd party systems (including Online Travel Agent, Payment Processor, Alliance Partners etc.)

The Ideal Candidate

  • Bachelor's Degree holder in Information Technology or related fields
  • Experience in SaaS admin
  • Good command of spoken and written English, Chinese language is a plus;
  • A min. of 3 year of total working experience & at least 2 year in related function
  • Passionate with IT project development and QA process.
  • Project management experience with multiple internal and external stakeholders
  • Ability to work collaboratively in a team environment and manage multiple priorities.
  • Analytical and close attention to detail
  • A passion for problem solving and reducing complexities
  • Proven track record of system management and improvement initiatives.

Desirable Qualities

  • Experience in reservation system and/or departure control system within an airline, GDS or other travel-related company
  • Experience as airline reservations, ticketing check-in agent
  • SQL knowledge in extracting data and generating reports is a plus

Your Future Work Life

  • Fly anywhere we fly for free with your friends and family to explore the world
  • Hybrid working with flexibility in workplace and working hours to foster work-life harmony
  • Open office to collaborate, connect and share great ideas
  • Energetic and multicultural teammates from up to 50 nationalities!
  • Company-organized shuttle buses connecting the workplace with major locations in the HK Island, Kowloon and N.T. 

Advertised: China Standard Time
Applications close:

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