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Supervisor, Passenger Services Standard and Training

Apply now Job no: 496848
Work type: Full time
Location: Hong Kong
Department: Operations

HK Express is Hong Kong’s first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.

Like you, and just like many people across Asia, we love to travel and discover new places across the world’s most diverse and dynamic region; and at HK Express, we’re opening up new travel experiences that inspire and invigorate millions of people across the region we’re proud to call home.  Everything we do is focused on encouraging the spirit of adventure. Our routes provide the inspiration and spontaneity to try somewhere new, disrupting monotonous modern life. As we continue to open up new routes, often in secondary and emerging destinations, our passengers will gain access to an incredible range of places, exploring hidden gems and experiencing local cultures.

We have a diverse and vibrant team that embodies the adventurous spirit of our customers, and loves to travel too. Join us in this journey to make your career even more fulfilling and rewarding.


Role Purpose

  • Develop and maintain passenger and baggage related policies and procedures, in the airport and for intermodal (e.g. ferry services), to ensure compliance with regulatory, IATA and HKE requirements
  • Follow up on changes or new initiatives of regulatory or HKE requirements and evaluate potential impact on ground operations, prepare notice for operational information distribution
  • Develop and maintain network-wise, intermodal and station specific training materials that relevant to passenger and baggage services
  • Evaluate options and identify the most cost and operational effective methodology for training delivery and manage for training record retention
  • Prepare annual training plan and deliver trainings to both HKE staff and external services providers when required
  • Formulate process improvement initiative and conduct regular review for operating procedures and training objectives in reference to the results of audits and incident reporting analysis
  • Work as Ground Operations representative, lead and coordinate with both internal and external stakeholders for development and implementation of new initiatives, products, and services
  • Collaborate with services providers and authorities to support services and business development in Greater Bay Area
  • Provide recommendations and proposals for designing a strategic plan to enhance the overall services delivery processes as well as customer experience
  • Establish database to consolidate and analyses data as well as prepare presentation material for management review
  • Oversea travel is required

The Ideal Candidate

  • Degree holder with at least 5 years aviation or intermodal operations experience including 1 year in supervisory level
  • Solid knowledge in passenger and baggage services whilst intermodal (e.g. ferry and road transport) operations experience is an advantage
  • Strong presentation, analytical and project management skill
  • Excellent command of English and Chinese both in oral and written communication
  • Advance knowledge in Microsoft Office

Desirable Qualities:

  • Good communication skills and team player
  • Sensitive to figure
  • Able to work independently and under pressure
  • Willing to take challenges and presentable in front of people
  • Strong in prioritization and time management

Please note that with effect from 1 June 2022 onwards, all HK Express employees and contractors who work in our premises in Hong Kong must have received a third dose of COVID 19 vaccine.  Being tested regularly for COVID-19 is not an option. Consideration will be given to those who are unable to get vaccinated for valid medical reasons.

Your Future Work Life

  • Fly anywhere we fly for free with your friends and family to explore the world
  • Hybrid working with flexibility in workplace and working hours to foster work-life harmony
  • Open office to collaborate, connect and share great ideas
  • Energetic and multicultural teammates from up to 50 nationalities!
  • Company-organized shuttle buses connecting the workplace with major locations in the HK Island, Kowloon and N.T. 


Apply now to make YOUR MOVE!

Advertised: Hong Kong Standard Time
Applications close:

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