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Supervisor, Airport Services (Japan – Nagoya)

Apply now Job no: 496544
Work type: Full time
Location: Japan
Department: Operations

Role and Responsibilities:

  • Assist the manager to drive and upkeep all aspects of station performance including OTP, guest experience, service provider performance, regulation compliance;
  • Monitor and ensure the airport operation performance comply to company service level and standard;
  • Ensure all Ground Operations activities are adhering to the Company and regulatory policies and procedures;
  • Upkeep the highest safety and security culture and standard in all Ground Operation area;
  • Coordinate with local regulators and authorities on behalf of the company;
  • Maintain the highest standard and on-time performance with continuous improvement;
  • Handle delays, disruption and resolve complaint at frontline;
  • Timely report to Station Manager and Headquarter of any irregularity situation;
  • Coordinate and represent HK Express Airways for service, quality, safety and security audit where required by Headquarter or Local Aviation Authorities;
  • Identify potential hazard, security threat and report to the station manager, carry out follow up action for risk mitigation;
  • Coordinate with GHAs to implement the enhanced service and security measures where required by Headquarter;
  • Report to Station Manager timely if any changes in local governmental and aviation regulatory requirements;
  • Overtime duties and non-office hour standby might require;
  • Overseas travel and shift duty are required.


  • 5 years aviation or civil airline experience including 2 years in supervisory level;
  • Knowledge of passenger handling is essential, additional knowledge in ramp, dispatch and cargo handling will be an advantage;
  • Knowledge of Aviation Safety and Security;
  • Excellent command of Japanese and English, and written English;
  • Basic knowledge in Microsoft Word and Excel.

Desirable Qualities:

  • Good communication skills and team player;
  • Excellent customer service mind-set;
  • Ability to work independently and under pressure.

Advertised: AUS Eastern Daylight Time
Applications close:

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