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Officer, Operations Control

Apply now Job no: 497196
Work type: Full time
Location: Hong Kong SAR
Department: Flight Operations

HK Express is Hong Kong’s first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.

Like you, and just like many people across Asia, we love to travel and discover new places across the world’s most diverse and dynamic region; and at HK Express, we’re opening up new travel experiences that inspire and invigorate millions of people across the region we’re proud to call home.  Everything we do is focused on encouraging the spirit of adventure. Our routes provide the inspiration and spontaneity to try somewhere new, disrupting monotonous modern life. As we continue to open up new routes, often in secondary and emerging destinations, our passengers will gain access to an incredible range of places, exploring hidden gems and experiencing local cultures.

We have a diverse and vibrant team that embodies the adventurous spirit of our customers, and loves to travel too. Join us in this journey to make your career even more fulfilling and rewarding.


Role Purpose

  • Seek advice from superior to make decision significantly affecting the operational security and/or decision regarding safety risk tolerability with respect to the safety and/or security of aircraft operations;
  • Responsible for ensuring operations under their responsible areas are conducted in accordance with applicable regulations and HKE's policies, standards and requirements;
  • Assisting DMFOCC in managing day-of-operation irregularities and disruptions;
  • Support Commander for operations control decisions in all phases of flight by timely provision of latest information that may affect the safety of flight;
  • Monitor all FOCC communication mediums and advise DMFOCC of issues that may affect flight operations and schedule;
  • Contribute to FOCC decision making process;
  • Arrange overflight clearance and operating permissions with relevant authorities for ad-hoc flight re-routings and reschedules;
  • Arrange slot for non-revenue flight(s) with relevant authorities;
  • Ensure automated aircraft position feeds from airborne company aircrafts are received and captured in the electronic aircraft tracking system;
  • Initiate necessary actions to obtain aircraft tracking information when it is unavailable and notify Hong Kong ATC Duty Manager if attempts to establish communication are unsuccessful;
  • Communicate with flight crew in events of significant deviation from flight planned routes to ensure safe operations of the flight;
  • Assist the Duty Manager in activation of crisis, safety and security response procedures;
  • Compile management reports;
  • Maintain own competence in the role of Duty Officer, Operations Control (DOFOCC);
  • Perform ad-hoc duties as assigned by superiors.


The Ideal Candidate

  • Secondary educated and met the English language proficiency requirements of: ‘Level 3’ or above in English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) or; ‘Grade E’ in Use of English or Literature in English in the Hong Kong Advanced Level Examination (HKALE) or; A college diploma (except major in Chinese Language stream) or above awarded in Hong Kong or an English-speaking country;
  • At least 1 year of relevant experience;
  • Good command of both spoken and written Chinese, knowledge of Putonghua is preferred but not essential;
  • Willing to work shift duties with early start and/or late finish (including overnight shift).



Your Future Work Life

  • Fly anywhere we fly for free with your friends and family to explore the world
  • Hybrid working with flexibility in workplace and working hours to foster work-life harmony
  • Open office to collaborate, connect and share great ideas
  • Energetic and multicultural teammates from up to 50 nationalities!
  • Company-organized shuttle buses connecting the workplace with major locations in the HK Island, Kowloon and N.T. 

Advertised: China Standard Time
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