HK Express is Hong Kong’s first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.

Like you, and just like many people across Asia, we love to travel and discover new places across the world’s most diverse and dynamic region; and at HK Express, we’re opening up new travel experiences that inspire and invigorate millions of people across the region we’re proud to call home.  Everything we do is focused on encouraging the spirit of adventure. Our routes provide the inspiration and spontaneity to try somewhere new, disrupting monotonous modern life. As we continue to open up new routes, often in secondary and emerging destinations, our passengers will gain access to an incredible range of places, exploring hidden gems and experiencing local cultures.

We have a diverse and vibrant team that embodies the adventurous spirit of our customers, and loves to travel too. Join us in this journey to make your career even more fulfilling and rewarding. 

Responsibilities: 

• Maintain daily IT Infrastructure operation to support internal users within SLA under ITIL standard;
• Support IT Security team to handle security events in IT infrastructure environment;
• Support internal audit to assess different IT areas;
• Develop and maintain formal guidelines and procedures to ensure the smooth operation;
• Manage external vendor to provide technical support on corporate IT Infrastructure with emphasis on the internal network, servers, Microsoft office365 environment and cloud infrastructure;
• Manage external vendor to provide technical support on Airport IT Infrastructure;
• Plan, Setup, Lead and Manage the IT Infrastructure and End-user Technology Strategy including disaster recovery planning;
• Research on new technology, identify technology gaps, develop and deploy Infrastructure solutions;
• Remediate Risk & Vulnerability for Infrastructure and End-user computing;
• Drive the continuous improvement to all IT Infrastructure related services;
• Determine how to leverage enabling technologies to implement innovative IT infrastructure solutions to support the business
• Travel occasionally for new station setup/support; 
• Support ad-hoc duties as assigned.
• Provide remote/local support during non-office hours when required.

Qualifications

• University graduate in Computer Science or related discipline;
• Minimum 6 years of related working experiences;
• Proficient in cloud infrastructure technologies with hands-on experience in AWS, GCP, Azure, and Alibaba Cloud.
• Strong technical knowledge in all aspects of IT Infrastructure especially in Microsoft Office365, Fortinet firewalls, Cisco networks, End-user computing, and CyberArk PAM.
• Certification on networking is a plus;
• ITILv3 Foundation Certification is a plus;
• Good analytical and problem-solving skills with strong self-motivation;
• Excellent communication skills in English and Chinese (Cantonese and mandarin), both written and verbal;
• Able to work under pressure and meet tight work schedule;
• Proven track record in leveraging technology to reduce operational costs and deliver business innovation in a fast-moving and dynamic industry sector would be an advantageous
• Candidate with less experience will be considered as specialist, IT infrastructure.

Your Future Work Life

• Fly anywhere we fly for free with your friends and family to explore the world
• Hybrid working with flexibility in workplace and working hours to foster work-life harmony
• Open office to collaborate, connect and share great ideas
• Energetic and multicultural teammates from up to 50 nationalities!
• Company-organized shuttle buses connecting the workplace with major locations in the HK Island, Kowloon and N.T.