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Assistant Manager, Application Support

Apply now Job no: 497552
Work type: Full time
Location: Hong Kong SAR
Department: IT and Digital

 

HK Express is Hong Kong’s first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.

Like you, and just like many people across Asia, we love to travel and discover new places across the world’s most diverse and dynamic region; and at HK Express, we’re opening up new travel experiences that inspire and invigorate millions of people across the region we’re proud to call home. Everything we do is focused on encouraging the spirit of adventure. Our routes provide the inspiration and spontaneity to try somewhere new, disrupting monotonous modern life. As we continue to open up new routes, often in secondary and emerging destinations, our passengers will gain access to an incredible range of places, exploring hidden gems and experiencing local cultures.

We have a diverse and vibrant team that embodies the adventurous spirit of our customers, and loves to travel too. Join us in this journey to make your career even more fulfilling and rewarding.

 

Role Purpose

  • Provide application production support for corporate website, mobile application and other applications
  • Manage, resolve, and investigate production issues with application vendors and follow up issues and bugs
  • Actively engage in and contribute to relevant application design review activities (including feature testing, user acceptance test) and conduct project technical reviews and health checks
  • Assist in project management on application development
  • Perform application health monitoring, incident response, change management
  • Document and maintain application operation manual
  • Work with application vendors on IT requirement compliance
  • Analyse applications to detect critical deficiencies and recommend solutions for improvement
  • Support continuous improvement of standard application practices
  • Proactively participant in the reviews on application improvement
  • Provide remote support during non-office hours when required

Qualifications

  • University degree or above in Computer Science or other related discipline(s)
  • At least 5 years of relevant working experience, including at least 2 years of experience in application support
  • Experience in project management
  • Experience in AWS Cloud and Alibaba Cloud
  • Knowledge in SDLC
  • Ability to interact professionally with diverse groups of stakeholders.
  • Airline knowledge is beneficial
  • K8S knowledge is beneficial but not a must
  • Familiar with scripting languages (Windows, Linux shell script) and SQL
  • Familiar with Linux environment will be a plus
  • Good command in both written and verbal, English and Cantonese is a must

 

Your Future Work Life

  • Fly anywhere we fly for free with your friends and family to explore the world
  • Hybrid working with flexibility in workplace and working hours to foster work-life harmony
  • Open office to collaborate, connect and share great ideas
  • Energetic and multicultural teammates from up to 50 nationalities!
  • Company-organized shuttle buses connecting the workplace with major locations in the HK Island, Kowloon and N.T.

 

 

Advertised: China Standard Time
Applications close:

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