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Supervisor, Crew Control

Apply now Job no: 497550
Work type: Full time
Location: Hong Kong SAR
Department: Operation control centre

HK Express is Hong Kong’s first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.

Like you, and just like many people across Asia, we love to travel and discover new places across the world’s most diverse and dynamic region; and at HK Express, we’re opening up new travel experiences that inspire and invigorate millions of people across the region we’re proud to call home.  Everything we do is focused on encouraging the spirit of adventure. Our routes provide the inspiration and spontaneity to try somewhere new, disrupting monotonous modern life. As we continue to open up new routes, often in secondary and emerging destinations, our passengers will gain access to an incredible range of places, exploring hidden gems and experiencing local cultures.

We have a diverse and vibrant team that embodies the adventurous spirit of our customers, and loves to travel too. Join us in this journey to make your career even more fulfilling and rewarding.


Role Purpose

  • Maintain all flights On Time Performance in terms of crew reassignment;
  • Ensure all roster requirements are fulfilled and crew members are legally performed duties under CAD 371;
  • Analyse and prepare up-to-date record on crew status and roster for management when required;
  • Provide coaching to new joiner during On-The-Job training for Crew Control procedure and responsibility;
  • Support the team on daily operations, and provide crew manpower status and utilization plan to AMCCTL & MCCTL for operations and under flight disruption;
  • Assist AMCCTL & MCCTL on cases investigation involving on roster enquiries and amendments;
  • Support company business process change. Provide guidance of SOP and internal guidelines to subordinates;
  • Assist AMCCTL & MCCTL in maintaining subordinate’s performance at high standard and ensure company OKR are met;
  • Collaborate with FOP, IFS and rostering teams on roster amendment and ad-hoc leave arrangement;
  • Assist AMCCTL & MCCTL in overseeing the implementation of crewing systems and automation projects relating to Crew Control when required;
  • Identify potential crewing problems that affect operations and provide solutions proactively;
  • Cover Crew Control shift when required;
  • Prepare daily shift report and assign staff daily staff;
  • Prepare crew document data to briefing office and authorities for flight document preparation when required;
  • Provide support to departmental/section/team projects as assigned;
  • Perform ad-hoc duties as assigned by superiors;
  • Participate in specific working group as assigned by superiors.


The Ideal Candidate

  • Secondary educated or equivalent;
  • Minimum 3 years of experience in related discipline;
  • Thorough knowledge in aviation crew reassignment or rostering;
  • Good command of both spoken and written capability in English and Chinese, knowledge of Putonghua is preferred but not essential;
  • Proficiency in Microsoft Office Suite;
  • Willing to work shift duties with early start and/or late finish (including overnight shift).

Your Future Work Life

  • Fly anywhere we fly for free with your friends and family to explore the world
  • Hybrid working with flexibility in workplace and working hours to foster work-life harmony
  • Open office to collaborate, connect and share great ideas
  • Energetic and multicultural teammates from up to 50 nationalities!
  • Company-organized shuttle buses connecting the workplace with major locations in the HK Island, Kowloon and N.T. 

Advertised: China Standard Time
Applications close:

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