HK Express is Hong Kong’s first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.

Like you, and just like many people across Asia, we love to travel and discover new places across the world’s most diverse and dynamic region; and at HK Express, we’re opening up new travel experiences that inspire and invigorate millions of people across the region we’re proud to call home. Everything we do is focused on encouraging the spirit of adventure. Our routes provide the inspiration and spontaneity to try somewhere new, disrupting monotonous modern life. As we continue to open up new routes, often in secondary and emerging destinations, our passengers will gain access to an incredible range of places, exploring hidden gems and experiencing local cultures.

We have a diverse and vibrant team that embodies the adventurous spirit of our customers, and loves to travel too. Join us in this journey to make your career even more fulfilling and rewarding.

Role Purpose

• Drive a team to develop and enhance ground operations process and procedure in Passenger, Ramp, Baggage and Cargo services aspects to achieve excellent service, safety and security requirement according to regulatory and company standard;
• Drive the team to develop and enhance all ground operations training package including but not limited to policy, material, content, licensing, recording and procedure are all up to regulatory and company requirement;
• Manage and upkeep the Ground Operations (including Cargo) Policy and Procedure are well established according to local authority and regulatory requirement;
• Timely review the current policy and procedure with all stakeholders including Commercial, Cargo Sales, Ancillary revenue, Quality Assurance, Safety and Security department, In-Flight Services in order to deliver the best industrial practice and policy;
• Manage and timely review company long-term service strategy, establish adequate strategic and resources planning, in order to secure and upkeep the company leading position in the industry;
• Prepare and participate in maintaining IOSA register and compliance in Ground Operations perspective.

Qualifications

• Bachelor degree or equivalent;
• Minimum 10 years work experience with 7 years relevant experience, including 5 years in managerial role;
• Knowledge of all aspects of Ground Operations (including Cargo) and IOSA requirements;
• Excellent command of written and spoken English and Chinese (Mandarin is a plus);
• Advanced knowledge in Microsoft Office.
• People manager with good communication skills and a fast decision maker;
• Strong analytical and project management skills and sensitive to figure;
• Able to work under pressure.

Your Future Work Life

• Fly anywhere we fly for free with your friends and family to explore the world
• Hybrid working with flexibility in workplace and working hours to foster work-life harmony
• Open office to collaborate, connect and share great ideas
• Energetic and multicultural teammates from up to 50 nationalities!
• Company-organized shuttle buses connecting the workplace with major locations in the HK Island, Kowloon and N.T.