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Assistant Manager, Web Infrastructure Operations

Apply now Job no: 496719
Work type: Full time
Location: Hong Kong
Department: IT and Digital


Being the new rising airline since 2013, we are the Hong Kong’s only Low Cost Carrier (LCC) offering you safe and flexible service options to Hong Kong and beyond.

We’re on a mission to inspire you to be different, to shake things up, to inspire the spirit of adventure by bringing you to fascinating destinations that few others serve.

Spread your wings and fly with us!

What will you do? 

  • Lead a small team to maintain daily IT Web Infrastructure operation to support internal users within SLA under ITIL standard;
  • Provide technical implementation and support on cloud infrastructure in terms of OS, network, and database, e.g. Microsoft Office 365 applications, AliCloud, Google Cloud, Azure and other IaaS Cloud services providers;
  • Manage the service providers to provide technical support;
  • Perform vendor management, work closely with outsourcing partners on daily operation;
  • Support internal audit to assess Web environment;
  • Support Security team to handle security events;
  • Support Infrastructure & Security projects delivery;
  • Oversee and develop IT security policies and guidelines for web infrastructure environments;
  • Plan, design and implement appropriate technological solutions to defend against cyber-attacks and intrusion;
  • Coordinate with other business and IT teams for application enhancements;
  • Evaluate and assess emerging web technologies to maintain a cost-effective web environment;
  • Develop and input into key technology Infrastructures Engineering Lifecycle documentation, such as component version and patch management decisions;
  • Drive continuous improvement to support the business;
  • Coach and mentor team members;
  • On-call for emergency production incidents to provide fire-fighting support and perform shift duties as required;
  • Perform other ad-hoc projects and tasks as assigned.

We are a perfect match, if you are:

  • University degree preferably in Information Technology, Information Security, Computer Science or related discipline;
  • Minimum 6 years of experience in Web Infrastructure, Security, Architecture, including 3 years of managing experience in a supervisory role;
  • Knowledge of Cloud-based security, architecture, and development;
  • Knowledge of any security product (CyberArk, Qualys, DLP, SIEM);
  • Knowledge of applications Cloud-native & containerize solution with RDS on AliCloud, Google Cloud, Azure, FlashGrid Launcher (Infrastructure-as-code, storage fabric, cloud area network, patching Grid infrastructure, database patching, ASM disk group, EC2 instances, VPC networking);
  • Knowledge of VDI technology to strengthen access control;
  • Basic knowledge of DNS, DHCP, TCP/IP, LAN & WAN, IPsec, and OpenVPN concepts;
  • Proficient with Linux cmd, Windows cmd, and scripting;
  • Knowledge and experience with Windows 10, Windows Server 2016-19, and Active Directory;
  • Virtualization knowledge (Hyper-V, VMWare) is an advantage;
  • Team player who is self-driven and organized;
  • Excellent communication, facilitation, interpersonal skills, problem solving and team building skills;
  • Great sense of ownership and servicing mindset to ensure efficient / effective customer service process;
  • Proficiency in both English and Chinese;
  • Candidate with less experience will be considered as Specialist, Web Infrastructure Operations.

Your Future Work Life?

  • Work flexibly with staggered working hours and flexible workplace
  • Dress Casual and Smart everyday
  • Work in a newly-designed office with open seating, stylish breakout areas, game room, gym and free coffee…
  • Work with a group of energetic and multicultural professionals (up to 50 nationalities!)
  • Have great fun in Snack Friday, New Year Market, Fly with your Kids Day, Basketball Team…
  • Have your voice heard through Townhalls, Crew forums, CEO live sessions etc.

What will you enjoy?

  • Fly anywhere we fly for free plus taxes during leisure with your friends and family
  • Special privileges to buy duty free products
  • Career Express

You will be inspired by our core values.
You will be inspired by our vibrant, efficient and entrepreneurial spirit. Join our fun, collaborative and reliable team to ignite your dream!

Interested? It’s time to have YOUR MOVE!
If you're ready to embark your adventure, start by clicking the ‘Apply now’ and get on the plane to fly with HK Express! 


Advertised: Hong Kong Standard Time
Applications close:

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