HK Express is Hong Kong’s first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.

Like you, and just like many people across Asia, we love to travel and discover new places across the world’s most diverse and dynamic region; and at HK Express, we’re opening up new travel experiences that inspire and invigorate millions of people across the region we’re proud to call home.  Everything we do is focused on encouraging the spirit of adventure. Our routes provide the inspiration and spontaneity to try somewhere new, disrupting monotonous modern life. As we continue to open up new routes, often in secondary and emerging destinations, our passengers will gain access to an incredible range of places, exploring hidden gems and experiencing local cultures.

We have a diverse and vibrant team that embodies the adventurous spirit of our customers, and loves to travel too. Join us in this journey to make your career even more fulfilling and rewarding. 

Role Purpose

• Enhance in-flight customer experience by maintaining and continuously improve cabin crew performance;
• Improve overall efficiency by monitoring and increasing crew’s productivity;
• Develop and manage cabin crew performance management program;
• Provide support to the cabin crew community;
• Assist and support Manager, In-flight Service Training and Manager, In-flight Service Standards and Operations, ensuring crew are performance up to standards;
• Authority to make decisions regarding risk tolerability associated with cabin operations with respect to the safety and/or security of cabin operations based on the tolerability defined in the operational Risk Matrix;
• Responsible for ensuring operations under the responsible areas are conducted in accordance with applicable regulations and HKE's policies, standards, and requirements;
• Establish key metrics to accurately define the competencies required for cabin crew along with individual performance mapping to set-up the appraisal framework;
• Manage the Continuous Monitoring Inspection program, including but not limited to line check;
• Disseminate policies and procedures related to crew performance;
• Coach and provide supports to the crew community;
• Conduct regular performance appraisal exercises and workshops;
• Manage and monitor progress of cabin crew's overall performance;
• Research and analyze areas of improvement for performance;
• Management absence monitoring program;
• Monitor sick leave record of Cabin Crew;
• Support cabin crew recruitment as required;
• Any other ad-hoc related support duties assigned;
• Perform Flying Duty as Management Flyer.

The Ideal Candidate

• Minimum 5 years’ working experience in aviation industry with supervisory role preferably with 3 years of flying experience;
• Bachelor's degree or above;
• Good academic qualifications and sound judgment;
• Experience in planning, organization, and control of performance functions;
• Good command in spoken and written English and Chinese;
• Proficiency in computer applications, e.g., Microsoft Word, Excel, PowerPoint, Adobe, etc.

Your Future Work Life

• Fly anywhere we fly for free with your friends and family to explore the world
• Hybrid working with flexibility in workplace and working hours to foster work-life harmony
• Open office to collaborate, connect and share great ideas
• Energetic and multicultural teammates from up to 50 nationalities!
• Company-organized shuttle buses connecting the workplace with major locations in the HK Island, Kowloon and N.T.