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Manager, Ramp & Baggage Standard and Training

Apply now Job no: 496874
Work type: Full time
Location: Hong Kong
Department: Services

HK Express is Hong Kong’s first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.

Like you, and just like many people across Asia, we love to travel and discover new places across the world’s most diverse and dynamic region; and at HK Express, we’re opening up new travel experiences that inspire and invigorate millions of people across the region we’re proud to call home.  Everything we do is focused on encouraging the spirit of adventure. Our routes provide the inspiration and spontaneity to try somewhere new, disrupting monotonous modern life. As we continue to open up new routes, often in secondary and emerging destinations, our passengers will gain access to an incredible range of places, exploring hidden gems and experiencing local cultures.

We have a diverse and vibrant team that embodies the adventurous spirit of our customers, and loves to travel too. Join us in this journey to make your career even more fulfilling and rewarding.


Role Purpose

  • Drive a team to develop and maintain Ramp Operations, Weight & Balance, Baggage Services related policy and procedure, ensure compliance in regulatory and company standard;
  • Responsible for reviewing and enhancing the policy and procedure effectiveness in accordance to daily operational and audit finding;
  • Responsible for updating and maintaining the Ground Operations Manual;
  • Coordinate with all cross-departments for new product and service roll out;
  • Accountable for the training programme of Ramp Operations, Weight & Balance and Baggage Services, including training material, training requirements and records;
  • Accountable for maintaining the Weight and Balance system, monitoring system stability, enhancement and migrations, and providing first level support on system errors and investigations;
  • Responsible for maintaining Document Management System log-on accounts, within Ground Operations Department and those assigned to ground handling agents;
  • Act as a Data Steward of the organization, conduct a Privacy Impact Assessment, govern the internal data usage and monitor the third party regularly to ensure the handling of personal data (not limited to access, transfer and retention of data);
  • Responsible for budget preparations and monitoring;
  • Conduct training course when required;
  • Oversea travel is required.


The Ideal Candidate

  • Diploma or equivalent;
  • Minimum 10 years' aviation or civil airline experience including 3 years in supervisory level;
  • Load Control license issued by regulatory, or aircraft manufacturer(s) or airline(s), and familiar with IATA AHM is a must;
  • Sound knowledge and experience in Ramp and Baggage Services;
  • Ability to lead and provide solutions within the scope of Ramp and Baggage Services;
  • Sensitivity to figures;
  • Excellent command of English and Chinese (Mandarin is a plus);
  • Advance knowledge in Microsoft Office.


Please note that with effect from 1 June 2022 onwards, all HK Express employees and contractors who work in Cathay House and all other Cathay Group Company premises in Hong Kong must have received a third dose of COVID 19 vaccine. Being tested regularly for COVID-19 is not an option. Consideration will be given to those who are unable to get vaccinated for valid medical reasons.


Your Future Work Life

  • Fly anywhere we fly for free with your friends and family to explore the world
  • Hybrid working with flexibility in workplace and working hours to foster work-life harmony
  • Open office to collaborate, connect and share great ideas
  • Energetic and multicultural teammates from up to 50 nationalities!
  • Company-organized shuttle buses connecting the workplace with major locations in the HK Island, Kowloon and N.T. 


Apply now to make YOUR MOVE!

Advertised: China Standard Time
Applications close:

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