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Specialist, Commercial Operation

Apply now Job no: 497310
Work type: Full time
Location: Hong Kong SAR
Department: Commercial, Finance

HK Express is Hong Kong’s first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.

Like you, and just like many people across Asia, we love to travel and discover new places across the world’s most diverse and dynamic region; and at HK Express, we’re opening up new travel experiences that inspire and invigorate millions of people across the region we’re proud to call home. Everything we do is focused on encouraging the spirit of adventure. Our routes provide the inspiration and spontaneity to try somewhere new, disrupting monotonous modern life. As we continue to open up new routes, often in secondary and emerging destinations, our passengers will gain access to an incredible range of places, exploring hidden gems and experiencing local cultures.

We have a diverse and vibrant team that embodies the adventurous spirit of our customers, and loves to travel too. Join us in this journey to make your career even more fulfilling and rewarding.

Role Purpose

The Specialist, Commercial Operation, is responsible for managing and optimizing the catering and inflight retail programs for the airline. This includes developing and implementing strategies to increase revenue, managing vendor relationships, and ensuring compliance with regulatory requirements.

Passenger Ancillaries
  • Manage vendor relationships for catering and inflight duty-free products and services.
  • Analyse market trends and customer behaviour to identify new revenue opportunities
  • Work closely with other departments, such as Ground Service and Inflight Service, to ensure the successful implementation of ancillary revenue initiatives.
  • Conduct regular analysis and reporting of catering and inflight duty-free revenue performance and make recommendations for improvement.
  • Manage the pricing and inventory of catering and inflight duty-free products and services
  • Ensure compliance


  • Bachelor's degree in business, catering, or a related field
  • Minimum of 3 years of experience in catering management or hospitality industry
  • Knowledge of the airline industry and catering and inflight duty-free revenue streams
  • Strong problem-solving skills
  • Excellent communication and interpersonal skills
  • Experience managing third-party vendor relationships
  • Proficient in office tools, such as Microsoft Office

Your Future Work Life

  • Fly anywhere we fly for free with your friends and family to explore the world
  • Hybrid working with flexibility in workplace and working hours to foster work-life harmony
  • Open office to collaborate, connect and share great ideas
  • Energetic and multicultural teammates from up to 50 nationalities!
  • Company-organized shuttle buses connecting the workplace with major locations in the HK Island, Kowloon and N.T.



Advertised: China Standard Time
Applications close:

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