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Manager, E-commerce

Apply now Job no: 496487
Work type: Full time
Location: Hong Kong
Department: Commercial

Role and Responsibilities:

Reporting to the GM eCommerce & Distribution, you will lead the technical delivery of new features and enhancements for customer-facing channels, and will play a key role in the following areas:

  • Lead and manage the operation and development of airline’s web and mobile platforms
  • Collect business requirements, manage product roadmap, delivery and testing of features, content and enhancements throughout the product cycle
  • Define, scope and roll-out new features online and on mobile to drive improvement in customer experience and conversions
  • Analyze customer data, research insights and analyses, and work with analytics and conversion teams to prioritize projects that remove frictions and generate customer satisfaction and revenue
  • Implement features and enhancements through A/B experimentations
  • Provide reporting and communications with stakeholders

 

Qualifications:

  • Degree holder or above in related discipline;
  • Sound understanding of eCommerce online retail (airline reservation systems with Navitaire experience is a key advantage)
  • Proven experience in agile, and leading DevOps team and managing vendors
  • Minimum 6 years’ experiences of commercial web/app design, web application development and maintenance, or dynamic experience in managing eCommerce sales experiences websites and apps;
  • Front-end and Backend programming languages will be an advantage
  • Knowledge of analytics tools e.g. Adobe, Google and Glassbox will be an advantage
  • Solid knowledge of the travel distribution landscape and its future
  • Good understanding of web analytics, SQL, content management, conversion optimization and UX design
  • Good command of spoken and written English and Chinese

Desirable Qualities:

  • Strong project management and time management skills
  • Good people manager
  • Data-driven decision maker
  • Self-starter with proactive spirit and can-do attitude
  • Good team player
  • Ability to work under pressure and within tight deadlines on several projects
  • Willing to work outside of office hour to assist on urgent/unforeseen tasks;
  • Excellent communication skills and experience in working with people at all levels

Advertised: China Standard Time
Applications close:

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