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Officer, IT Services

Apply now Job no: 496442
Work type: Full time
Location: Hong Kong
Department: Information Technology

Role and Responsibilities:            

  • Provide a single-point-of-contact Help Desk to end users from receiving IT related incidents and requests.
  • Provide first line determination and resolution to resolve / fulfil end users IT incidents / service requests
  • Perform technical support service of computer applications, hardware, software, networking, telecommunication systems and infrastructure IT support to users
  • Keep track of incident tickets updated and follow-up with relevant support teams / vendor in accordance within the defined SLAs
  • Prepare weekly & monthly report to team

Qualifications:

  • Diploma holder or above of Computer Studies, Information Technology or related discipline
  • Minimum 1-3 years of experience in IT service provider in IT / telecom industry
  • Understanding of Window / Office365 / LAN / WAN, TCP/IP networking
  • Self-motivated, proactive and customer focus attitude
  • Able to work independently and cooperate with other parties
  • Good command of both written and spoken English, Cantonese and Mandarin

Advertised: Hong Kong Standard Time
Applications close:

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