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Officer, Passenger Services Standard and Training

Apply now Job no: 496434
Work type: Full time
Location: Hong Kong
Department: Operations

Role and Responsibilities:

  • Assist in developing and maintaining Passenger Services related policy and procedures to ensure the compliance in IOSA, regulatory and company standard;
  • Coordinate with all related parties for new product and service implementation and the existing stations set up;
  • Assist in developing/updating professional training programs and materials for passenger services training;
  • Deliver professional training and conduct briefing session for passenger handling workforce;
  • Coordinate the pre-and post-training logistics with internal or external parties;
  • Perform administrative functions;
  • Require overseas travel;
  • Perform any ad-hoc duties as assigned.


  • 5 passes or above in HKCEE or HKDSE, including English Language;
  • Minimum 3 years’ Ground Operations experience is preferred;
  • Experience in performing line trainer is an advantage;
  • Good command in both spoken and written English, Chinese language is a plus.
  • Strong computer literacy in MS Office, particularly PowerPoint, Excel and Word.

Desirable Qualities:

  • Detail-oriented, accurate and reliable, a self-motivated team player with good interpersonal skills;
  • Strong organizational and communication & presentation skills.

Advertised: China Standard Time
Applications close:

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