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ECommerce Specialist

Apply now Job no: 496411
Work type: Full time
Location: Hong Kong
Department: Commercial

 Role and Responsibilities:

  • Support day-to-day operations and management of all loyalty-related systems (front-end / back-end);
  • Website systems management using Dynamic Tag Management and programming languages;
  • Provide platform support and guidance to business users;
  • Act as technical point of contact between business users and vendors;
  • Prepare and implement written departmental processes and procedures;
  • Assist in the scoping, design and implementation of core systems and solutions for the alliance partner that will simplify alliance and carrier operations, interactions and supportability;
  • Collaborate across business units and alliance partners to both find opportunities for and showcase ideas in the innovation and emerging business pipeline: working closely with developers and a variety of end users to ensure technical compatibility and user satisfaction;
  • Conduct analysis to determine best processes / practices for solving business problems/opportunities that may include process improvement, systems enhancement, user training, and/or software procurement.

Qualifications:

  • Minimum 3 years relevant experience in product deployment and agile processes;
  • Knowledge and experience in using Dynamic Tag Management and Javascript programming languages;
  • Passionate about driving product/performance improvement and enhancing customer experience;
  • Strong business insight, highly organized and attention to detail;
  • Creative and innovative thinker with a “can do” attitude.

Desirable Qualities:

  • Takes initiative and able to work on multiple projects at the same time;
  • Self-starter with multi-tasking capability and able to meet tight deadlines;
  • Team player that able to work effectively at all levels of the organization with the ability to influence others to move toward consensus;
  • Excellent understanding of systems integrations and process alignment across multiple external stakeholders;
  • Excellent understanding of loyalty program practices is advantageous.

Advertised: Hong Kong Standard Time
Applications close: Hong Kong Standard Time

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