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Senior Digital Analytics Specialist

Apply now Job no: 496368
Work type: Full time
Location: Hong Kong
Department: Commercial

We are looking for a passionate digital and analytical candidate to drive conversation for web and apps platform for our eCommerce website.

Roles and Responsibilies:

  • Conduct conversion analysis to uncover improvement opportunities for Web and Apps platform of HKExpress.com,
  • Gather competitive insights to identify gaps and opportunities to drive new product features/functionalities across platforms
  • Diagnose product and site issues and raise issues to relevant teams for timely resolution
  • Identify customer issues, pain points and local relevancy gaps through analyzing existing and new sources of customer data
  • Use hypothesis-based approach to develop test and learn ideas and work with stakeholders to build business cases, influencing for prioritization
  • Manage HKExpress performance based on key metrics using ecommerce best practices and site analytics tools and reporting. 

Qualifications:

  • Minimum 3 years of experience in digital & analytics in e-commerce
  • Passionate about driving product/performance improvement and enhancing customer experience
  • Demonstrate strong analytical and problem-solving skills
  • Strong business insight, highly organized and attention to detail
  • Creative and innovative thinker with a “can do” attitude
  • Knowledge of ecommerce system & tools (e.g., Adobe Analytics, Omniture, Google analytics) preferred
  • Prior experience in travel industry a plus
  • Be customer centric and data driven to influence and change
  • Team player that able to work effectively at all levels of the organization with the ability to influence others to move toward consensus
  • Self-starter with multi-tasking capability and able to meet tight deadlines

Advertised: China Standard Time
Applications close: China Standard Time

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